Shipping policy

Confirm

A confirmation email will be sent to you once the order is confirmed. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-6 business days for your order.

Shipping

We ship Australia wide and our standard shipping time is 7-15 days.

If you need an express delivery, please contact us before making an order.

Please note:
  • Dear customers, our logistics partners can’t work normally as usual due to the pandemic situation. But we are trying our best to make shipments be shipped out and delivered to you soon. So the delivery time will be a bit longer than before. Thanks for your understanding.
  • Total Delivery Time = Processing Time + Shipping Time
  • All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  • What will happen if I refuse to accept my delivery?If the order is returned to us, once we have received it, we will refund 50% of your payment to you.
  • Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping

    Tracking Your Order

    You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into gowryonline.com "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

    It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

     

    Contact Us

    If you have any further questions, please contact our customer services at info@anestihome.com.au